Shipping information.

All our products are individually inspected to guarantee our high standard of workmanship before they are boxed and shipped to the customer.

Frances Andrew benches are manufactured as finished products.

Our packaging protects the product on the job site until it is assembled and mounted into position—leveling and siting work is reduced to a minimum.

An exclusive vandal-resistant nut design and bolt-through construction create a single, solid unit. A special wrench for our vandal-resistant hardware is packed with each bench. Precision manufacturing allows for quick and easy assembly.

Please note that some products may be shipped fully assembled.

Installing our products.

Frances Andrew products should be installed in accordance with local building codes.

1. Open the box marked Tools & Instructions Enclosed first. It should be conveniently located on the top of the shipment.
2. For furnishings that require assembly, loosely assemble site furniture without tightening the bolts. Check the product is square, level, and plumb to the architect’s specifications.
3. Firmly tighten all metal connections.
4. Tighten wood connections until flush nut is flush with the wood. All connections should be checked for tightness two weeks after installation.

Maintaining your furnishings.

Frances Andrew products are designed to be relatively maintenance-free.

All site furniture should be periodically inspected to ensure public safety. For cases of extreme vandalism, replacement parts are available if required. Please contact our office for more details.

Wood: Minor surface damage or graffiti can be removed with the use of an abrasive pad such as 3M Scotch Brite. The wood will naturally weather to a silvery-grey color over time. Although not required, the application of teak oil sealer can restore the wood to a more youthful appearance. Teak oil sealers are available at most hardware stores.

DO NOT USE A PRESSURE WASHER TO CLEAN IPE HARDWOOD

Consistent exposure to irrigation sprinkler heads will weather wood prematurely and is not covered by our warranty. Wood slats can be washed with mild detergent using a clean, soft cloth and rinsing with clean water.

Metal: Gouges or nicks in the paint should be touched up immediately with an exterior quality urethane. Consult your local paint manufacturers for more information.

Product warranty.

Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. warrants that all its products are guaranteed against defective material or workmanship for a period of one year from date of shipment.

Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. liability under this warranty shall be discharged by furnishing without charge any goods, or part thereof, which shall appear to the Company upon inspection to be of defective material or not of first-class workmanship.

Repair or replacement does not extend the original warranty beyond the initial warranty period.

This warranty does not include parts that fall under standard regular maintenance and does not apply to misuse, abuse, unauthorized modifications, neglect, accident, or any other hazards.

Damage by vandalism is NOT covered by this guarantee.

For damage due to vandalism or accident, Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. offers a parts inventory of components and hardware to our customers at current market value.

Product should be installed and maintained according to CSA guidelines.  This includes but is not limited to winterization or inspections that need to be completed.

Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. is not responsible for installation and/or maintenance.

Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. will not be held liable for the cost of repairs, alterations, replacements, or for any expense connected therewith made by the owner or his agents.

Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. will not be liable for any damages caused by defective materials or poor workmanship, except for replacements, as stated above.

Buyer agrees that Discovery Products Ltd. and/or Frances Andrew Site Furnishings Ltd. has made no other warranties either expressed or implied in addition to those above stated.